I don't get why this place can't have a little more organization. I have an appointment to get my iPod fixed. I get there a little late, my bad, but then go up to the back of the store labeled "Genius Bar" and try to make eye contact for ten minutes to get help. Then, by the time I was directed who to check in with, it was well after my appointment and they told me I could reschedule for an hour and a half later. Admittedly, the place was packed and it was my fault for missing my appointment, but the whole set-up seemed like chaos.
Maybe I'm just too unassertive and Midwestern for this place