This is my first review - solely based on booking an appointment....I will post a follow-up once the appointment is booked and I've had a chance to experience the fruit of their labour.
But um, yeah, I'm already on my fifth phone call to this place. I found it via Groupon. Okok, yes, so I'm getting a deal here but does that mean because they're offering a deal that they have to compromise their quality of customer service?
Methinks not.
Anyway....finally right now I actually got through to someone who was finally able to book me an appointment....in three weeks. The coupon said 5-10 days (even if that's working days, that's still 2 weeks max).
I asked a few questions about their booking policy and the guy finally just came out and was all "listen, we had an overwhelming response...etcetc..." which I can understand, so I'm definitely giving them the benefit of the doubt there...despite the fact that I called them as soon as I had paid for this Groupon and followed up four more times after that with no response...I was still booked into end of month.
Anyway...I do believe the guy tried to do the best he could, so I will now wait till the actual cleaning to post a full review. I've yet to find a decent cleaning service in Toronto so I'm looking forward to this.