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  • Super unimpressed! I decided to drop in with a friend for a bite to eat after we were done shopping in the area. I had always wanted to try the location in Southend and never got a chance to do so before it closed down. I ordered a burger and a house salad and my friend ordered wings and fries. Food was mediocre at best. Nothing special. The service was poor and inattentive. The issue presented itself when my burger came out. I looked and saw what was obviously a blonde curly hair. I grabbed it and placed it in top of the burger. I was REALLY hoping that it wasn't a hair because I was starving but indeed it was. I informed the food runner that I would like to have a new burger made due to me finding a hair in my current one (which he seemed to be surprised by). He took it back to the kitchen and then made a point to come out and let me know that the chef wanted me informed that it was not hair that I had seen but that it was cheese. I informed the food runner that I was in no way interested in debating on if there was hair or not in the food that I (and no one else) was expected to eat. I had seen and inspected it with my own eyes 60 seconds beforehand!! My "new" burger came out about 10 minutes later accompanied by the food runner and a separate plate where the chef had taken it upon himself to construct a "cheese string demo" in an attempt to further demonstrate his narrative that I had not had hair in my food but a cheese string. Are you serious??? As far as I'm concerned, cheese doesn't have a distinct curl pattern or blow wispily in the wind when picked up. I was really taken aback that the chef was STILL pressing the issue. At no point did a manager EVER come over and address the issue nor did the chef ever come out and address me directly. The only reason I didn't give this place a 1 Star rating, was because my server (Jack) did take it upon himself to take 50% off of the price of my burger at the end of service even though all of interactions surrounding the matter had been with the food runner and not my server. I definitely won't be back....there is entirely TOO much competition in town for a mediocre burger joint with poor service to last long. No thanks.
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