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http://www.openvoc.eu/poi#funnyReviews
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  • We purchased a custom sofa, new dining table and 6 chairs, 3 large outdoor pieces, one bookcase unit, and several smaller mirrors and chairs. For each special order transaction we were charged a $100 administration fee and had to pay by cheque. I double-checked the estimate for our sofa with B&B's online colour samples and the wrong fabric code was entered by 1 very important letter. Huge! Thankfully I discovered the error and the furniture we received is very nice and will look great in our new home. AND... The store botched my first delivery attempt of several floor-model items, when a simple call or email would have prevented any misunderstanding (and also the $230 fee they charged me). Upon the second delivery attempt, a different courier company was used and did not bring enough blankets for all of the pieces. So I grabbed some sheets that were lying on the ground and wrapped up my $11,000 (!!) purchase in them. With my arms full, worried about getting everything safely to our new home, Robert yelled at me. Robert said the move was completely MY responsibility and over-and-over he demanded that I return the (Wamsutta) sheets right away! He also refused to provide a door stop out of fear that the movers would steal it. He is completely unhinged and I will never forget how poorly he treated me when I was clearly working very hard to move items by myself, since the courier company was so unprepared. Robert, you should hold open the door for a loyal customer under so much stress; Ask her if she needs help - not yell and throw a tantrum over some sheets you had lying on the floor.
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