Well ??? Hubby & I have been eating here at least once a month since they opened. The manager or head waiter was fantastic. Saw him all the time when we would stop by to have lunch on our way to our second shift employment. Last visit was in mid May 2018. Everything was different. No recognizable staff. And there was this BIG slovenly, sloppy guy with a chick running in and out of the kitchen area. He looked like he was wearing pajamas. They were not attired in clothing like the cashier or servers. Just super nasty and unprofessional. We have unsubscribed from the Smashburger email and will never eat there nor recommend them to anyone. YUK.