We LOVE First Watch and frequent the one at Summit Mall. Unfortunately, we have not had as good of an experience at the one at Portage Crossing. A couple of times have been average, but not the last time. We tried checking in on the NoWait app like we normally do, but because we had a party of 9 the app said to call the restaurant directly. We proceeded to do that and were told that we had to use the app. Several phone calls later and we arrived to be seated about 20 minutes after getting there. All seems good except that we were seated in a side room and the tables were already put together from a previous large party. There were crayons all over the floor as well as jam and butter on the tables and the floor below us. We asked for it to be cleaned up and the server asked us if we meant right then or later. Huh??? They eventually cleaned it (about 15 minutes later). Before cleaning it the busser told us he would get to it when he got to it.
We were about 5 minutes into our meals and a large group began filtering in and standing around our table. Apparently there was a birthday party scheduled in the side room, and they had seated us about 20 minutes before it was to start. Some of that party had to wait for us to finish our meal. But how awkward for us while eating and for them since they had made reservations. We will continue to go to the Summit Mall one, but doubtful that we will go to the one at Portage Crossing again.