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  • A tough review to write. A mix of good and not so good. Some of it is not their fault, also. In our case we needed to replace some damaged flooring (hardwood). However, our precise hardwood isn't made anymore (or, rather, they changed it so even though it has the same name/number, it's different). Nobody's fault there. To the credit of Arizona Flooring, Robert (the owner, I think) helped find a close match. It's the same wood species, and the color was very close. But the texture is different. It was either that or go with something completely different, so we opted for the "close as we're gonna get" choice. The install didn't go as smoothly as it should have, in my opinion. Obviously it is more difficult when there is furniture and baseboards already in place compared to coming in on a bare floor with no baseboards. They tore out the old flooring, and then put in the new. It seemed to me this crew wasn't as good as they should have been. When they were done we could see some of the raw wood in the seams, implying the tongue-in-groove wasn't as tight as it should have been. This is the tough bit because I can't be completely sure if that was their fault or if the wood itself just doesn't seat quite right. However, their showroom sample didn't exhibit this problem, and neither did most of our floor when they were done, so I tend to think it was the installers. They used a caulking material that also served as a stain to fill those gaps and (hopefully) color the wood. They did manage to do nearly the entire job without ripping out our baseboards (which was nice). Kudos there. Though we did end up with some dings and scratches in the paint. Robert was very conscious of customer service. So I have to give bonus points there. He was concerned and responsive, doing his best to rectify any problems and make us happy. That's a good sign. As I type this we are awaiting "spare" boards (in case we need any repairs in the future). His crew didn't leave us a box (and they were supposed to). We did not try their tiling. Tile is done by a different crew. So we can't comment on that. The install I would have to give 2 stars, but that may have just been the one crew. Selection in the store was perhaps 4 stars (there was a LOT of wood to choose from). Robert's concern for the customer is probably 5 stars. Add it all up and I'd have to go with about 3.5 stars, if YELP would allow it. I think I'll do 3 stars now, and if I have another experience (maybe for some tile we are thinking of doing) I can up it to 4 stars if it goes better.
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