I don't know what all the bad reviews are. We drive out of our way to come to this location because the one on union hills is so awful. We like the customer service at this location and they never get our order wrong. The food is good (haven't tried the Taco Bell but the kfc is good). Everything is hot when we get it.the inside is clean. Well maintained. The only thing I wish they had was a baby changing station in the bathroom!