For what it's worth, here's my input on your new store in Surprise, AZ.
It's a disaster. I just returned from my fifth shopping trip to the store at 9:45 A.M. on a Saturday. Not many customers. I know some of the reasons:
1. Why would you have a Fork Lift on the floor at this time of day going beep-beep so loud it was very offensive? What's wrong with a silent pallet jack?
2. For goodness sakes, turn down the volume on the P.A. system.
3. Try to buy a watermelon. None Last Wednesday, none on Saturday.
4. Dry produce looked OK but wet produce looked like Walmart and that's not a complement.
5. Twice I have found the seafood section unmanned and customers waiting, looking for help.
6. In five trips, I was greeted by one employee and he may have been a manager or assistant.
The checkers are not greeting customers nor do they thank you.
Sign me,
"Just an old grey haired senior", but there are lots of them in Surprise just like me.