| rev:text
| - Don't take their "star rating" too seriously. Really. Dig deeper. Look at the recent bad reviews. Look at the drubbing they've gotten on GrubHub reviews. If you want food that is served within a reasonable time and at the right temperature, go next door to the other similar place in the same strip of restaurants there.
Terrible experience. We paid $50 for a meal delivery which was not delivered for 2.5 hours after the order was placed through Grubhub. If you look at the Grubhub reviews of Zella's, you'll see a trend and it will validate everything I'm saying.
We ordered the meal at 5:35pm. The estimated delivery was 6:40pm, which is expected on a Friday night.
7pm rolls around. Nothing. That's OK. It's Friday. But the kids are getting impatient for dinner. Then 7:15pm. Then 7:30pm.
At 7:35pm, TWO HOURS after I placed the order, I called Zella's to find out where our order was they didn't seem to have a record of it although I paid through Grubhub and had an order number. Put me on hold and came back and said they had a "system crash" and they'll prepare my order next and get it out to us.
25 minutes later, a Zella's delivery person shows up and delivers our order. Our family is extremely hungry at this point. We're now at about 2.5 hours from original order.
We ordered three sandwiches and two orders of cheese fries. There was not one piece of the order that wasn't lukewarm or just plain cold. We had to microwave all of the sandwiches, and then toast the cheese fries. The cheese fries were just plain cold. Microwaving them hot didn't do any favors for the taste. What does this tell any sensible person? That Zella's lied to us. Cold food usually means that it has been sitting awhile. My guess is that they didn't rush to prepare our food after we called. It had been sitting there getting cold for who knows how many hours.
That now added almost another 20 minutes to our experience before we could eat. Nothing like ordering delivery just to find yourself warming up what appears to be cold leftovers. If you're scoring at home, we didn't sit down to eat until almost THREE HOURS after order time.
I'm a fairly understanding guy and stuff happens, but Zella's crapped the bed on almost every aspect of this order. What I'm pissed about is we spent $50 between GrubHub fees, tips, and the food. $50 for three cold sandwiches and cold fries. We could of had a really nice meal out for that much, and got our (hot) food 2.75 hours earlier.
I think that is my last experience with both Zella's. As you'll see from their GrubHub reviews, they continue to get feedback like this and they don't make an effort to improve. I'm not one for freebies, but based on what was going on, I kind of expected them to throw something our way. Most restaurants of higher caliber probably would have comped the meal. There was no make-goods. This is also consistent with their reviews on GrubHub. There are too many restaurants not only in the area with similar menu offerings as Zella's, but within 50 yards of them. My guess is based on their continued indifference and other's reviews on Grubhub, they won't be around too much longer. GrubHub Order 1378780509
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