Conclusion-- Service sucked. Food was ok. One of my hot food was served cold
First time, we were party of two went to have lunch. This place is busy and when you don't order alcohol and not a big group, waiter does not pay attention to you.
This is how they do. They have waiter who takes order and supposely check on the table every once in a while to see if everything is ok, then there is a person who comes around to keep refilling water, then there is a person who brings ordered food and take dirty dishes off the table. Im giving not so good review because
1. Waiter took our order. But when server brought our food, it was wrong. Obviously the waiter didn't pay attention to us because he was listening half heartedly while taking order. I was trying to confirm to him but he was walking away already.
So technically I could not have lunch together with my mom since her correct order didn't arrive for another 15 min.
2. We waited 30 min before our wrong order was served. No bread was served during the waittime. I called later to find out that they stop serving pre-meal complimentary bread for lunch. They only serve bread at dinner time.
3. During the meal, I had nobody asked us to see if everything was ok. Waiter came to our table the 2nd time to leave the bill on our table. He did NOT acknowledge the mistake he made or anything or the sort.
Giada is a high profile celebrity chef. When people come to her restaurant, I think they expect good service with excellent food. But the problem is that such restaurant is so busy and we don't get the attention we deserve as paying customers.
I would give a try to see for dinner next time. Hope I would receive good experience.