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  • Wow. Terrible experience. We walked in as soon as they opened to exchange a small Kong we ordered online. I understand "retail" so I read their website to make sure I could return it in the store. Sure enough the return policy states all I had to was show the order number from my mobile device. Well I did that and the very old lady at the register didn't even acknowledge me, she just looked at her manager with raised eyebrows almost waiting for him to take over. He even said I couldn't return it! I wanted to actually exchange it for a higher priced one anyways. He finally let me after I explained PETCOs policy to him. Crazy!!! So my wife and I shopped for the items we needed for our first puppy, and brought them up to the register... Now because I'm a new PETCO member- I don't have the PETCO rewards card because I set it up online. So she said verbatim "I don't think we can look it up." I said, not even with my phone number???? Rest assured it worked and I saved $15. Yikes!!!! Pretty bad when a customer knows your business better than you do, especially a first time PETCO customer! You can bet I will be ordering online from now on. STAY FAR FAR FAR AWAY FROM THIS PLACE.
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