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  • Terrible experience through and through. As a new Vegas resident, I am looking to establish new relationships and businesses here want the same. Repeat clientele is sought-after in the Vegas market since there is so much tourist traffic. With that said, I called to make a same-day appointment for brows and was told there needed to be a 2-hr window before the scheduled time but since they weren't busy I could just come in as a walk-up. Perfect. I told them I would be there in 15 mins. Exactly 15 mins later I arrive and was told that the brow girl was nowhere to be found. I was then told to come back in 30 minutes, they'd make an appointment for me. I was confused about the "2-hr" rule they told me prior, but I rolled with it and 30 mins later I arrive back...she still isn't there. While the whole staff is attempting to text her and find her, I ask to speak with the department manager. A very kind lady, she informs me that she has no jurisdiction over that counter since it is leased and she'll have the counter manager call me that week in regards to this occurrence. She gave me a $50 coupon and apologized. This was a nice gesture and certainly unnecessary. I don't care for anything free or a parting gift, but I do hope people stick to their word and follow-up after poor customer service. I never received the phone call, and this was well over a month ago. EDIT: the business manager attempted emailing me to bring me in for a redemption appointment and I agreed, though she never responded to my email back providing my number and my appreciation for her gesture. WHO IS THIS COMPANY HIRING?? I will never return here. Bad business sense all the way around.
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