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  • I dropped off 4 items (3 dresses and 1 blouse) for my wife on Nov. 13th and were told they would be ready by Nov. 16th. Went back in on the 16th and only the 3 dresses were ready with a note attached to the dresses reading "blouse to follow". The girl at the front desk had no idea what that meant and said she'd leave a note with her manager to contact me. I waited through the weekend and heard nothing so gave them a call on Monday Nov. 19th. Another girl answered the phone, had no idea what the issue was, and said that she would leave ANOTHER note for her manager. I waited another day before calling over and over again for the next two days. It wasn't until I wrote a pretty strongly worded email to the owner that I received a call from the owner/manager on Nov. 22 saying the blouse was ready for pick-up. Here's what had happened. Because the blouse was all white with little black bows, they decided to cut off the bows, dryclean the blouse, and reattach the bows so the black wouldn't bleed onto the white. Sounds like a reasonable idea except for the part where no one contacted me prior to deciding to hack up a brand new blouse! Had I known they were going to have to physically cut off 5 black bows from my wife's blouse, I would have had the garment professionally spot cleaned instead. When I went to pick up the blouse, I carefully checked the bows that had been reattached and they looked like absolute crap. Two of the five bows were barely reattached and all of them had been cut too far into the bow so little pieces of loose fabric were visible. Not to mention they weren't even reattached straight. I asked them to have the bows properly reattached that night (Thursday Nov. 22) and have not heard from them yet. So all in all, it's been two weeks since I dropped off that blouse and it's still not ready and looking like crap. Only reason I went here in the first place was because I had a Groupon. Avoid these guys at all costs.
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