First time at this salon...followed my stylist, Katie there. I little hidden in strip mall area, but right next to a Starbucks, which was bonus for me. Waiting area is very cramped with a bowl of candy in middle of the table, that seemed pretty juvenile. I wasn't offered a beverage upon arrival and the wash sinks were leaking. Other stylists were doing each other's hair in the station next to me which I felt was unprofessional. I'm giving this salon, couldn't say it's a spa, 4 stars, simply for Katie. She is great...always very professional and accurate with her knowledge and suggestions in color and care for my hair. Honestly can't say I'd come back to this salon if it weren't for Katie. Lots of potential if a couple very easy things were addressed and changed for the client's overall experience.