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  • As a frequent customer of AFW, I want to share my most recent experience. Back in October 2014 we purchased several rooms of furniture, including a leather sectional. When it was delivered it was perfect, the delivery team did an outstanding job. In March we experienced an issue with the chaise/recliner portion. The part of the chaise that reclines seemed to have broken, so it was uncomfortable to sit on. We called customer service and they scheduled a technician to come and inspect the piece. The tech came and inspected the chaise, took pictures and said they need to take the piece to the shop and fix it. A couple of weeks went by and we didn't get a call from customer service to arrange pick up. Being very patient, we waited and had to call them. They sent another tech out and he determined that additional parts needed to be ordered to repair it. Again no call back to make arrangements. I went into the store to find out what our options were, and we were directed to Ms. Chandra Zarling, the Customer Service Manager. She promptly called me (and emailed) to confirm our appointment today. I'm old school and prefer to meet face to face to have s conversation rather than text or mail. We met at the store and talked about the situation which I have to say was the most pleasant experience I've had in a long time. Chandra was very professional, a good listener and provided a very acceptable solution to our problem. In summary, I highly recommend AFW for anyone wanting the best selection, great prices and outstanding customer service!
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