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| - I purchased the Groupon for a full synthetic oil change and went to Classic Car Spa last week (the Warner location). First issue with the place- there is no clear signage on where to pull your car up for an oil change but what makes me give them a horrible review is their customer service and their hidden charges. Here is the story: I pulled my car up, the attendant asked if I wanted a car wash, I informed him that I had the groupon for an oil change and just wanted the oil change. He then stated, "the classic car wash is free with an oil change," I said "even with the groupon?" he said, "yes". So of course, I agreed, I mean why would I pass up a free car wash? Another gentleman then tried to sell me on additional services like a $5 wax, etc., I declined as oil changes are expensive enough, hence the purchase of a groupon. Here is where they fail greatly in customer service and communication: I received my invoice and took it to the cashier along with my groupon, there was a problem with the invoice and after about 15 min of me standing and waiting, they were finally able to ring me up. I wasn't expecting to pay anything as I already paid $45.00 for the oil change via groupon, well, to my shock the cashier informs me my total is $17.73! I asked why, they said I have to pay for the car wash as it is not free when using the groupon because, and I quote, "the groupon is already such a good deal." I then informed her that the attendant told me that the car wash was free even with the groupon, had I known there would be an additional charge, I would NOT have agreed to the car wash. She then proceeded to tell me that it states it on the groupon, she looked over my groupon voucher (where there is nothing said regarding the car wash) and said, "well.... its here on the groupon somewhere... I know its not free when using the groupon because my Manager said it's not free when using the groupon..." Well... okay..at this point, I reiterated to her that I was told by the attendant outside that it was free even with the groupon. She refused to do anything about it and honestly, after standing there watching all of the incompetence happening, I just needed to get out of there. Terrible customer service. She should have apologized for the miscommunication with the employee and not charged me for something I did NOT agree to (or) at the very least, offer a discount for another service in the future. On another note, full synthetic oil changes are typically $65.00; I paid a total of $62.73, that is NOT a deal as I never agreed to the car wash! I could have used my $10.00 off coupon at one of the other places in the area. To top it off, once your car is finished, they come in the waiting room and yell out the make and model of your car, you then go outside to complete disorganization and chaos; I had to maneuver my car out between the other cars, then was directed to out the side of the building (very narrow) in order to get out of there. My advice, don't go here unless you want horrible customer service and want to be charged for add on's that you don't agree to.
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