If I can give a zero I would! The passport wait is over an hour long when they ask you to arrive one hour early. Then when they finally call you in and you realize my app is tomorrow ( yes, my bad) but I explained we thought it was Monday since she leaves for candle lighters camp can we please please please make an exception if she doesn't get this today she will either not get her make a wish or will have to miss camp. BIG FAT "NOPE" I am sure if you asked everyone we were ahead of they would totally understand our child has cancer and it's a wish. Smh screw the customer service here!!!