| rev:text
| - Over a year and a half ago, we moved to Scottsdale and my husband took our family to Pomo, bc this is where he sometimes took clients when he was here for business. We ordered our pizzas and some appetizers to share. Once the pizzas came we realized that my daughter and I got charred pizzas. We ate the appetizers and only ate a few uncharred bites of our own pizzas, leaving all the rest on our plates. The waiter finally came and looked at the two full plates and asked how everything was. We told him that two of our pizzas were burnt, to which he said: "Oh, you should have told me sooner, I would have gotten you two new ones"! Now, it was latish in the night, but the kitchen wasn't closed and he could have taken the two pizzas back and brought new ones. Needless to say, we never went back.
Fast forward to last month. My daughter and I were driving in the area when we saw a sign for an Italian Grocer! I immediately parked and went in to get some Italian goodies to take home. The beautiful young girl behind the register had a Pomo shirt on! I asked her if we had accidentally gone to the side door of Pomo and she said that the grocery store was part of the restaurant! I immediately, but discreetly decided to leave. She was so sweet, that I decided to explain why I was suddenly leaving. I told her why and she said if the owner and manager knew what had happened, they would want to make it right, so she called the manager (Lawson Davis). I was caught off guard as I wasn't expecting to be complaining about something that had happened almost 2 years ago! He walked up and I told him the story. He asked us to have a seat in the dining room and to give Pomo another chance! We decided to stay and a lovely waitress took our order. Before we knew it we were eating pizza perfection like you can only get in southern Italy. the manager was nice enough to come by to check on us and we told him how lovely the pizzas were. He stopped by a little later to ask us what we wanted for desert, but because we hadn't had desert the last time, I told him he would have to charge me for that. Desert was fabulous and when the bill came, he had taken care of it, even the desert!
Mistakes like this happen in the best restaurants, but it's an exceptional staff that can turn a negative experience into a positive and Pomo, not only redeemed itself when it delivered on the food, but equally importantly, the young girl (in the grocery part) and the manager truly made it right and made customers out of sworn ex-customers. We will not only be backas a family, but my husband has already brought clients back and we've recommended Pomo to two sets of new neighbors.
Go check this place out if you want authentic, quality, food served by a really great staff.
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