Our experience was quite the opposite as the other reviewers. Kevin was very helpful during our shopping for a new refrigerator. We drove from the east valley just because Home TV & Appliance was such a great deal. Their everyday price was lower than the "great" sale price from Best Buy. Plus for an equivalent warranty, it was 1/5 the cost as Best Buy ($99 for 5/yr). Delivery was free. In the end we got the fridge we wanted out the door (with tax, delivery, and a 5 yr warranty) for less than the Best Buy sale price.
I would recommend Home TV & Appliance if you are buying any appliances. Skip the big box stores that seem to be really overpriced. We plan on going back for our next purchases.