Product is great, customer service sub-par.
Bought a $30 cake, no problem. Added some cookies for a child who just broke his foot.
Bought a smiley face cookie and it broke in bag when she put it in. Asked for a different one, she told us they would all break. Tough luck.
Asked to exchange for teddy bear, she said no because the weight is different... probably a $0.10 difference.
So now child will receive broken smikey face cookie to match his broken foot.
Wish these cakes were served by nicer people.