You would think that if spend greater than $10 K on furniture that you would receive at least the basics in customer service. After the sale we had poor customer service and for what should have been handled at the salesperson level we had to go to the district manager level to get many of the basics such as furniture arrival and delivery done.
Also unless you have lots of free time to accommodate store designer schedules don't be fooled that Lazy Boy provides quality in home design services. We tried twice with both the Glendale and Prescott stores and it was like pulling teeth to get a designer to come to our home. In short, Lazy Boy (or at least Lazy Boy of Arizona) does not have the quality services of Lazy Boys of the old past. You would be wise to steer clear of these stores. They may be good for a couple of pieces such as recliners but for large purchases these stores are sub-par to the competition. Thank goodness for competition.