I wish I could give this family ran franchise more stars. They get two for being on time, early even. Also, they were nice enough people. I found it odd that when it came time to install, it was a family affair and their daughter (I'm assuming) came with and followed from room to room. But hey, it's a family business so okay. What I don't like about my purchase is the actual blinds. They are very cheap for the price I paid. It's been less than a year and the end caps have been falling off so often they finally just got stepped on or "hmm wonder what this random piece of plastic is" and thrown away. The trash from when they installed them was left behind and shows where they ordered the blinds and I'll make sure future companies I do business with do not bulk purchase from the same place.