Three of us went there for Christmas dinner because we were flying back home to Charlotte on Christmas day and didn't have time to cook. We had reservations and we were seated about on time. They were busy, but not insanely so.
We sat in Steven's section and it should have been an omen that I heard a woman complaining about his service before we sat down. He took our drink and appetizer order and then disappeared. He checked in about 10 minutes later as our drink order had "slipped his mind". We had calamari and mussels which arrived without any appetizer plates or little forks or bowl for empty shells for the mussels. It was all tasteless...that's the only word to describe it. No seasoning, no reason to eat it.
We had ordered our meals before the appetizers arrived but the waiter forgot what we ordered and had to come and ask us again. After about 30 minutes, he checked in again saying "part of the food was up...and what was it we had again?" Oh boy! Well we got served about 15-20 minutes later so about 45 minutes after we finished appetizers. I had the mahi-mahi special which at $33 was no bargain. The portion size was tiny, the fish luke-warm and severely over cooked and burnt on one side. It was so tough I had to take a drink of water to get it down. Obviously my food had been under the warming lamp long before everyone else's had started. My husband's sea bass was average and my son's shrimp was pretty good...but, the pacing was so awful the meal was already ruined. The waiter disappeared again and we finally flagged him down to get our check. I was looking forward to dessert and coffee but didn't have an extra hour to spare for him to forget it...then bring it...then disappear again. All in all the meal was very boring, uninspired and served by someone who should never have been allowed on the floor. He wasn't rude, he just didn't care and didn't seem to know what he was doing. Won't be going back!