I used to love this place. Used to have great stuffed and Chicago style pizza. I stopped ordering from here several months ago because the service was degrading as was the pizza quality.
I order a large stuffed meat lover's pizza for delivery. (in the past, we always went to the location for pick up) It came fairly quickly. It was burnt (see picture posted) clearly burnt. Dark black on the edges? I know they have to put this pizza through twice. It's always been a little darker on the edges, but never black black.
I call in immediately and ask what's the deal? The person who answered simply told me "It's not burnt, it just looks that way because it has to go through the oven twice." umm? Ok, this is the only type of pizza I have ever ordered from your place. I've ordered maybe 10 of them in the last year. They have never come out BLACK. The remedy was, "I can give you credit for another pizza for next time." I don't think there will be a next time.
Get your customer service together. You could have offered to send another pizza immediately. Oh wait, you could have LOOKED at the pizza and not sent it out in the first place.
Avoid, there are a dozen other pizza places in the area.