I just got an email from a poor girl who had her hair turned orange frizzy and made into a disaster and unfortunately unlike me she's unable to get in touch with the owner Jackie to have her situation rectified. This just speaks volumes to what I experienced, a cool name and a Cool vibe don't make up for stylists who aren't properly trained and educated. by the way Jack ET it took over a year for my stylist here in the Boston area to fix the hack job your stylist did on my cut she said it was like A2 year old took scissors to someone's hair and just went to town so you ought to be proud of that person