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  • On Saturday Jan 4 2014 my fiance and I went to Outback in Phoenix AZ for dinner. We were greeted and all of the initial service was fine. When we ordered, we got the new barbeque nachos and there were less than 10 chips on the plate, no meat and there were a few drips of cheese. The server did not think it looked right but he indicated that he had not served it before. My fiance ordered the chicken strip platter but received the chicken bites instead and only received a sample portion. (About 5 bites) No side dish, which the menu states that there is. We brought this to our servers attention and he brought the requested potato, however we were charged for it on the bill as a separate side dish. Our server was OK. He was clearly new and didn't know how to handle our orders. Anyway, the drinks we had were great but the food was not to our liking or to the description on the menu. When we asked about that the server assured us we got what we ordered but we didn't. Nothing was done about our concerns and my fiance said to me that we would not be back. This is disappointing to me because out back has my favorite martinis. I e mailed the store about my experience. So on Jan 13 I got a call from the store manager who told me that she was sorry for my experience and she was going to send me a gift card and invited me back. Its been 2 weeks and I didn't get the gift card. I probably could have lived with not going back without her call, but when I got the call and she said she was going to give me the card i was happy because I love their drinks and I didn't want to stop going. Unfortunately I am even more disappointed now because the manager called me to tell me she was going to do something and then didn't follow through.
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