I was very much looking forward to visiting one of the most stunning looking restaurants in Toronto. I had driven by the restaurant weekly and heard the exciting buzz around the food they serve. Finally, my wife and I decided to take the plunge and made a reservation for have their Valentine's Day special menu.
The first impression of the restaurant was very positive. We got seated next to a window and the view was great. It didn't take longer than few seconds to notice that it was extremely cold next to the window. When we told the staff about it, they offered to bring hot water...! One of the staff members wore a parka, joking that she needs it because it's so cold and it all is really ShangriLa hotel's fault. We didn't find that kind of joking particularly funny. The fact that it was so cold made the whole experience very unpleasant and in the end we were just rushing to leave. Also, the service was unusually slow.
The food was fairly good, but the problem is that it should be excellent at this price point. Nothing about the food we ate impressed us and a lot of it tasted like basic Asian comfort food. You can get much better similar food at Guu for less than half the price.
When we made our reservation on-line there was an entry field that asked if this was a special occasion - in our case it was our 5th anniversary. This was not acknowledged at any point in any way which left me wondering what is the point of asking it in the first place.
Few hours after eating, I was throwing up. I wouldn't go back to this restaurant even for a free meal. I feel completely ripped off.