Is it expensive? Yes. Is the bag of fries usually wet with grease at the bottom? Absolutely. Is there a wait for your food? Of course. Is it busy? During meal times it is extremely busy. But I will keep coming back. To me, it's worth the money. The first time I ever went, when I bit into that burger, it was the closest thing to having burgers home on the grill that I had had in decades. I love the many toppings you can get on your burger for free. I love the way that the crew joke around with each other while they're cooking your burgers. I love the peanuts while I am waiting. I do not mind waiting one bit to have my burger custom made. I would rather do that than eat plastic tasting burgers that has been sitting under a hot light at a fast food place. Their iced tea is brewed perfectly, & I can choose between sweet or unsweet. I happen to like my fries a little bit on the limp side, I have to admit. If I want crispy fries, I will go to Wendys or McDonalds. And while I love all the toppings, to me I want to taste the meat. I do not want my meat smothered with special sauce so that I can't even taste the meat. So I am very happy to have the two patties on my burger. I don't eat there often, because of the price, but it is a treat for me when I feel like spoiling myself .