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  • Came here on June 25, around 1pm This location is in the plaza near the sport chek and the T&T supermarket. Its a busy plaza, but has lots of parking. We ordered 2 lunch meals. The guy behind the cash was very friendly. He took my order and was efficient. I asked for my decaf coffee to be Hot!, and he went all out to make sure that it was Hot for me. Very happy about this. Got to the table, and started eating my Chicken bacon ranch wrap, then i looked at the menu from where i was sitting. I could read that the lunch meals should come with wedges. I went up to the guy who served me, and he said that the wedges had to be ordered as an extra. I pointed to the sign, and I could tell that he honestly believed that it didn't come with my 2 meals. Ok fine, i didn't want to argue with the guy. I went back and told my wife. She said - do you want the wedges?. I said.. not really, but its the principle, that he is not trained/informed properly and every customer he serves is not getting wedges. She went to another cashier and explained to him the situation, he agreed and proceeded to get 2 wedges, apparently the lady manager seen him, and questioned him about it, then called my wife over to question her, and said that she was entitled to 1 , not 2 wedges, because she substituted her drink for an iced coffee that was on promo. Basically this manager made it sound like it was our fault for this. My wife told her that, your employee took this order and not to his fault, he was not trained properly, and they should not try to recoup the mistake from the customer, we would have paid for the upgraded iced coffee if we were asked to during the order taking. Anyhow, 4 stars for the employee for trying his best and being friendly. Mistakes happen, don't worry about it. 1 star for the manager on how she dealt with the situation. A little lesson for you - if an employee makes a mistake, you either catch it during the transaction, and correct it then, or you explain to the employee what he did wrong so he/she can learn for the next time. You don't go after the customer!! Not too happy about this experience. Other times i've been here just for coffee, was just fine.
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