I have been to many, many Culvers from all the way back to when Culvers was only a Wisconsin institution. Culvers runs a good organization, but the Culvers on the Beltline is the best. We will drive past other Culvers along with many other restaurants just to get to this particular store. Here are a few things that sets them apart from the rest:
1. Greet customers as they enter the store.
2. Find a way to adapt an order to meet the customer's needs, not the rules...pleasantly.
3. They bring your order out to you.
4. When they deliver your order, they ask if there's anything else you need and then get it for you.
5. If there are any problems with the order, they fix it without hesitation.
6. The staff that clean the dining room ask if they can take your tray and dispose of trash for you. When you thank them, they indicate that it is no problem.
7. Unless they are slamm d at the counter, they also thank you and say good-bye as you are leaving.
John is one of the crew leaders during lunch, when we are there, and he models these great customer service behaviors. We will continue to drive past the others to get to the Culvers on he Beltline.