My experiences at Contours have generally been fine, but my #1 complaint is the bizarre "custom sizing" they use instead of using the actual bra size. I understand that some customers may come in for a fitting and then try to buy the bras cheaper online, but it feels like they are trying to trick their clients so that you can only buy the bras directly from them.
I got a couple great-fitting bras from my last visit, and then I removed the Contours tag to find the actual bra size so I could purchase additional colors elsewhere. If I want to get measured again, I will go somewhere else - I'm not going to support Contours if they continue the absurd "custom sizing" process.