I haven't been to Einstein's for over a year, but still ordered my old standby, Veg Out (hummus and veggies on a whole grain bagel). I started to order a newer sandwich, a thin crust chicken but the order taker's expressionless response changed my mind. "Is it fresh, hot chicken on the sandwich?" "No, but we do microwave it." Okay. No thanks. Unfortunately, even my old standby had too thick of purple onions and far too much lettuce. The three stars are for nostalgic's sake and quick, albeit not that engaging, service.