I have written a review in the past about OneGuard and the customer service representative Gloria Petersen but today I am writing another. If all customer service was delivered at the same level that Gloria delivers, the world of customer care would be changed forever! I have never met Gloria in person, we have only spoke on the phone when I have needed repair work submitted however, at those time Gloria has been incredible! She is always professional, helpful and thorough. She has guided us through some difficult repairs with our home and made a real connection to us as people. Recently, Gloria did what I think is incredibly thoughtful and almost unheard of in any business much less one that is most phone representatives.....Gloria is moving on from OneGuard for her long term goals and in the midst of completing her time serving customers for OneGuard she called to share her news. Gloria let us know because she was caring enough to know we'd be concerned when we called next and asked for her and she was gone. She reassured us that we would receive the same level of service from our next rep and expressed how much she appreciated working with us. Gloria is amazing. I was moved to tears by her genuine care and thoughtfulness towards customers she had helped from her heart. Thank you Gloria! We wish you luck in your next venture. OneGuard is losing a gem but we know we will still be in good hands thanks to you!