Was super disappointed with their service. They told us a shuttle would pick us up from the airport which was correct but were annoyed when we were guests and not part of the flight crew that was being picked up. I called ahead for them to call us when they got there, and they never did. Luckily we waited in the cold and saw them pull up elsewhere and ran to them. Check in took forever and they continued to tell me I didn't have a reservation. Realizing they were continuously spelling my name wrong. They told me if I had checked in online it would have been faster.... Which I had.
Didn't offer me water bottles and gave me cold cookies, and I am a Silver member Hilton guest. Super disappointed with this location. Most likely will not stay here again.