Lack of service, lack of attention to detail, and filthy.
Was excited to treat my brother to a cabana for his 30th birthday. Especially a cabana at what was once my favorite hotel on the strip.
Upon our arrival at 10am the staff wasn't very friendly and attempted to detour us from checking in. They mentioned they closed early the day before due to wind and did not refund any rentals. We decided to still take our chances.
We were then dropped off to our cabana.
The chairs were tattered, torn, and covered in dirt, grime, and plant material. I started to clean off the chairs so we had a place to sit. About 30 mins later the waitress came over to get our drink orders. With our Groupon we got 4 drinks, and a fruit plate. She took the orders for the first 3, brought them back pretty quickly which was pretty nice.
When we were settling in I noticed the chaise lounge, table and chairs were in a similar condition to the lounge chairs in the front. The whole thing hadn't been cleaned in some time. There were old leaves and over grown plants coming into the cabana.
I tried to find the waitress to ask if we could move and she was no where to be found. I also couldn't find the check in staff as well. About 12:30 the check in staff came by to drop off the sub par fruit plate. I asked to be moved and they told me the others were taken. I asked if we could order more drinks, she said she'd find the waitress. The waitress never came back.
Around 2pm we decided that it was time to go. We brought our last drink ticket to the bar and found our waitress was hanging out inside. So frustrating!