I came here with a bad arm, a 2 year old and a special needs 10 year old. All i said was I needed help to drop off a package and the man behind the counter gladly did. He walked to the car which was about 100 feet away without hesitating, opened the car and told me that were all set. He didn't exactly explained to me what he meant by that but I followed him back to the store anyway to get a paper confirmation. He was really nice.