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| - Wow! I just got back from Burland, where I took my watch (a cheap one, not purchased from them) to have a couple links removed. A gentleman did so, plus set the time as it was incorrect, and then didn't charge me. I chatted with another gentleman who worked there while I waited (for 10 minutes, MAYBE) who was friendly and told me about the store without any sales pitches. Upon learning that I like to golf, he said "Hang on!", went in the back and emerged with a box of golf balls, which he gave to me for free, even though I was already receiving a free service. Not to mention, their incredible customer service is not to make up for a lack of quality products. They have a beautiful selection, and they also design unique jewelry in-store. I will certainly be back.
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