I called the phone number listed with the idea it was another company-"Above and Beyond" as recommended by YELPers. Then was told by a nice lady that Clean Choice merged with them. I went ahead and scheduled service as she said they would honor any price/service on the other company website. (What company keeps paying for a website when the company is gone???).
Pros:
Tech showed up early as arranged, surveyed the rooms, applied pre treatment lifter agent and spot treatment spray. Steamed/extracted all 3 rooms. Donned hospital booties and sprayed protectant in all 3 rooms. All in under 45 minutes. We turned on fans, heater, fireplace went to the movies and rooms were dry by the evening.
Cons:
Never vacuumed. Never offered to help move back furniture that I moved for him. At completion he had me pay with a credit card, sign the invoice and asked for my email stating it is company policy to NOT provide a copy of invoice or a receipt in home but it could be emailed later...WHAT??? It took 5 days and 3 phone calls to finally get an official receipt/invoice with a transaction # from the bank.
Overall:
We've only used that other "CHEM"-co. But because of new carpet in 1 room we had to professionally steam clean it yearly to validate the warranty. Wife and I were pleased with the overall cleanliness and speed. Our child's carpet looks good as new and still does over a week later.
I did get a phone call a few days ago asking about our experience. I did ask about the vacuuming and she did say "no" that isn't part of the service offered. Odd as she said she would honor the price and services when I made the appt. The price was OK. approx. 750 sq. ft. for $123.00.
I might call them again, it was just little things that bugged me. But I must reiterate, the carpets look great.