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  • This place has absolutely no regard for my time. Every time I come in here I have to wait 45 minutes to an hour for a callback just to get blood drawn. Then I have to wait another 45 minutes to an hour back in the waiting room with other sick patients just to get called back to get a less-than-30-second shot. One day I had an appointment for chemotherapy at 11 am and wasn't even called back until 130 to come back into the infusion room. And at the point, with my appointment time for chemo having been at 11 am, they didn't get my dose ready and I had to wait ANOTHER HOUR just to start my chemo. That same chemo round was the one where they sent me home with a pump that sends meds into my body for 24 hours so my bladder and kidneys don't bleed. And I got home and the nurse didn't even start the pump. I had to call them and start it myself. What if I hadn't noticed? I could have been seriously hurt from that! Waiting in this place depresses me, because being here for practically your whole day gives you time to think and see the people who obviously aren't doing as well as you are. I cry. If you want to go to a place where your time is valued and you don't feel like a number, don't go here. Most of the chemo nurses are great and so is my dr and his team, but everyone else sucks. Work on scheduling. You can't schedule 10 people at 10 am for the exact same thing with the same person. Oh - and my scheduler has messed up my appointments a few times. Called me and forgot to tell me when to meet with my doctor the week I needed to see him because I had pending results and was starting a new type of chemo. The stand in lady for financial aide called me in during the month of October and had me fill out all these papers, didn't really tell me why. Asked if I brought proof of income, which I obviously don't have ready at all times and she told me that because I had a roommate at the time, me applying for financial aide was pointless because I would get denied because my ex roommates cash flow would make me ineligible. I told her my roommate would be moving out the following month and she told me it didn't matter. She then told me I needed to pay them more money than what I could afford a month. I told her I couldn't afford it and I was told I needed to or they could refuse treatment. It felt like I was talking to a collector. A month went by and the actual financial coordinator called me in, didn't even care about how behind I was on payments. She started laying into me for not bringing in proof of income yet. She then told me she was there to help me with funding and that because I had waited so long that I might not get assistance with anything because it's the end of the year. The first person I talked to said nothing even remotely close to that. I don't understand how this office can pride themselves as a member of the US Oncology network, but have this kind of clown car office. It's a joke. The twain location has signs posted everywhere saying if you wait more than 15 minutes, you need to inform the front desk so they can get you called back. (I have to go there on weekends for shots) But at this office if you wait 1 or 2 hours, no big deal because they're busy. I want to file a formal complaint with their office, but I'm not sure how to. And I don't want to change my doctor because I really like him and the team he has. (His medical assistants and his LPN) It just makes me so sad having to sit there forever, knowing that the rest of the staff doesn't care. I'm sick. I'm scared. And I should get more compassion from a doctors office that specializes in cancer. In here now. Have been here since 10 am just to get a white blood cell shot. It's 1102 am and they just called me back. True story.
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