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  • I went to Postalmax for their passport photo services. I called prior to going in for my passport photo, and was warned by the store owner to never get a passport photo done at a Walgreens, Costo, SAMS etc... due to the fact that "they were not a professional " as he claimed to be. He said I should come here to Postalmax to get the photo taken because if I went elsewhere I would be risking the chance that my passport photo would not be accepted. His fees for the photo were $20 (higher than everywhere else). Because I did not want to risk the photo being unacceptable by the state, I went to Postalmax. I took my photo to the Post Office in Fountain Hills along with all of my appropriate documentation. The postal worker, with whom you are required to make an appointment with just to get your passport mailed in, informed me that my passport photo taken by PostalMax was not acceptable. We had to re-take the photo and I had to pay an additional $15. I called Postalmax and told him of his unacceptable passport photo and asked for a refund. After a lengthy conversation, he would only refund $11.79. To me this is poor business. I should have received a full $20 refund. If his photography skills are that of a professional, which he claimed, then the passport photo should have been a decent photo, accepted by the State, However it was not. His dimly lit back room of the postalmax store, where he takes the passport photos, should have been a red flag that he was not a professional!!! I trusted his age for experience! Don't waste your time or money with this guy! You are better off going to Walgreens Costco SAMS or the Post office!! Cheaper and Professional!!!
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