Always a solid experience here. The wife loves their pretzel sticks so we'll pop in here for a light brunch/lunch on the weekend before hitting a movie or doing some shopping. Despite being in the mall, I've only had to wait for a table once, though I'm sure its a different story if you're coming here for dinner.
The only issue I've ever had here was on my last visit where they didn't put any chicken on my Teriyaki Chicken Rice Bowl. They were all over it though having the manager come over to apologize and take care of a portion of the bill.