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| - I purchased a Groupon to Salon Tru and for the first time ever, almost missed the chance to use it before it expired. I called early this morning to get a manicure, but they were booked solid. I've been wanting to get a streak of bright color in my hair ever since I colored over it last year so I asked if that was possible and what the cost would be. I remember being told was that it would be $90, so I asked the cost without the blow dry, and I was told $45. Perfect, the Groupon was for $50. The woman on the phone was SO nice and cheery and so I expected equal service in the salon.
I got in about 4 minutes late, and was kind of ignored until I moved to stand directly in front of the receptionist's line of vision. Both she and another woman who came out a few minutes later were not very welcoming. It was 2:10 or so by now and Colleen came to pick me up and we went to her chair. I described what I wanted. She seemed to be having one of those days.. or maybe that's just her personality. She went back to check on hair dye colors and returned after what felt like 5 minutes. I decided on purple, so she went to the back again to mix the bleach. 5 minutes later, just as she was about to apply the bleach to literally a 1" section of hair, I asked how much it would be, because I had a feeling something was weird. She told me "umm, probably $75." I told her that's not what I was quoted, and that's not what I was willing to pay. I'd blow dry my own hair if I had to, but $75 for a tiny piece of hair was ridiculous. She told me the person on the phone was wrong and her prices "start at $45" but was based on sitting time. (So apparently if you have darker hair, you get screwed and have to pay more than people with lighter hair because it takes longer?) She again disappeared to the back to "ask someone" what could be done, and came back saying she could put in fake purple extensions for the Groupon price. Fine, sure, not at all what I wanted, but okay. I asked what colors, decided on purple again, and when she came back, I didn't like the color of the extensions, they were a faded purple. She went back again to bring out the other colors, one of which was a richer purple (why wouldn't she just grab them all in the first place?) I ended up doing 4 pieces for $50.
I am really put out with the customer service experience and will not go back, unfortunately. If you want an experience ten times better, try going to Dolce.
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