I've only ever dealt with one woman each time I go there, but she is fairly rude and doesn't know what she's talking about. I went in asking her what type of caffeine-free/herbal teas they had. She told me they had one, which was decaf earl grey.
First, decaf still has caffeine (just less than normal). So for her to offer decaf earl grey to me when I asked for caffeine free is totally wrong and any employee of a coffee shop should know this, I've worked at a good earth before and I know they have several herbal (caffeine free) teas, I just couldn't remember what any of them were. I asked again, and said "no no, sorry, I need caffeine-free." And she goes "Decaf earl grey is all we have". Finally I explain to her that decaf doesn't mean free of caffeine and ask if I can have a tea list. She throws a tea list at me and walks away. I then have to stand there for 5 minutes waiting to make my order because at this point it feels like she is purposely ignoring me. She finally walks past me and I say "Can I please have the..." she cuts my off and yell to the customer who just walked in "What can I get you!" and once again ignores me. I wasn't ever rude to her so I'm unsure why she got so offended when I asked for herbal tea lol. Unfortunately I was meeting a friend there so I couldn't just leave which is what I wanted to do at that point