I was so excited when I found out my local Merle Norman had new owners. The old owner was dreadful! I have been there a couple of times now and I am not happy. I understand that products change and I can deal with that when I am given options by a knowledgeable representative . Instead I was made to feel terrible and was told "it is only makeup" . She was condescending and a smart aleck about it. The few times I was there she never offered help or suggestions about new products. I had to ask her about the new liquid blush. She never tried to up sell and never offered advise. I have always loved my Merle Norman studio....I have bought not only makeup but jewelry and other accessories and have had many makeovers by the experienced staff. I lived in Tennessee for 34 years and always used Merle Norman. What a disappointment this studio is!