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| - The stylist, (not sure if I should name her or not) ruined my hair. After a 4 hour cut/highlight appointment- I was fairly unhappy when I left. Came back 2 days later, and the stylist attempted (twice!) to fix it, only making it worse in the process.
I had to go to another salon to have it fixed in Scottsdale immediately, where the more experienced colorist confirmed what I thought- she made many, many mistakes. Overprocessed my hair, too much color, didnt get close enough to my roots, ignored my previous stylists color lines. He worked diligently to get out the 'orange hue' created by my Sasseaze colorist. I was advised it would take several months to correct the damage done. I am still dealing with straw-like hair now, 8 weeks later.
To the Salon's defense, the owner called me and refunded my money. She was very nice and apologetic on the phone.
I have never experienced such an ordeal before, been getting my hair highlighted for 10+ years. Never had such a bad color job- to the point of tears and emergency repairs needed elsewhere.
I hate to write such a bad review about anyone, but feel strongly that this experience was worth sharing.
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