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| - I had a gift certificate for one free brunch so I went there with my mother (who happens to live across the street) one recent Sunday morning. There were very few people in the restaurant, probably because it was the Sunday after Thanksgiving. We were seated right away but it took a while for a server to come to our table. It really wasn't a big deal since it's a self-serve buffet after all, but we flagged down the manager because we had a question.
Although the brunch is quite extensive, it is rather pricey at $16. Since my mother is a little older now, she doesn't eat a lot so we politely asked if she could just have a muffin or something small from the buffet and pay a reduced price instead of being charged for a full brunch. This manager (I didn't get her name) picked up the gift certificate and seemed perturbed by the very question! We heard an inaudible remark as she read it over, making it blatantly obvious she DID NOT want to accommodate this simple request. She reluctantly gave in and then walked away as if she was pissed that she agreed to it.
Whatever her name, this so-called manager definitely does NOT belong in hospitality, much less in charge of a popular water-front restaurant! She only smiles when you are greeted, but otherwise has a general rough, hardened look to her. As I ate my meal, she made it a point to check our table to make sure my mother wasn't getting more that just a muffin as agreed-- (oh no!!) On top of that, they TAXED my FREE gift certificate! What a lousy way to treat your customers and such stingy business practices!
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