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| - Southwest Bimmers deserves 5-stars thanks to Hannah alone and her exceptional customer service. I have frequented about two-dozen auto repair shops in the past decade in the two states I have lived in (Nevada and Alaska), and I have never experienced the quality of customer service, thoroughness and attention to detail, kindness, and honesty that I received from Hannah at any other auto repair shop.
We've all experienced before, at auto repair shops, where we've felt like we're being taken advantage of. We may have experienced a dishonest upsell or some sort of tactic to get us back into the shop sooner than later. NEVER ONCE have I experienced this in my past few visits. Hannah did everything to make sure that all my questions and concerns were addressed, even before services were rendered. It's such a hassle for auto repair shops to work with third-party warranty companies, but Hannah was always patient and willing to make sure that whatever I paid out-of-pocket was minimal.
Southwest Bimmers stands by their service and the OEM products they use. By default, they offer a 2-year warranty on all service jobs using OEM products. Best example I can give to you that this place cares about its customers... I had a water pump replacement 1 year and 11 months ago. It cracked for reasons unknown, but Southwest Bimmers asked no questions and took care of me! Not a single penny was spent.
Did I mention that the service team is excellent? It's all dependent on the task, of course, but I've ever had a job take longer than a couple days. They've all given back my vehicle in the same condition. There was even a time that I had my car breakdown on the highway, and they (Southwest Bimmers) let me tow my car in and did a quick inspection afterhours! There was even a time that Hannah offered to check-in my vehicle during the weekend, when they're closed.
If you own a BMW (or even a Mini, as stated on their website), you need to join the Southwest Bimmers family for all your repair and service needs. With the combination of their service team and Hannah, you'll be in great hands!
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