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  • Looking back on my first visit it was an awful experience. My dog is very nervous at the vet (as I would assume many would be) but it doesn't help to also have a very nervous staff. My dog was listed as "caution" by my old vet and usually had to be muzzled in the back room while receiving his shots. My last vet new how to handle the situation with care and respect. The vet tech would take control of the situation by first taking my dogs leash and talking to him as if I was not there. My dog would feel comfortable enough to then follow her into the back for his shots. And then he would come back and I didn't even know that he was any trouble until I went to VCA Mountain View. The clerk at the front desk asked me if he was a "caution" which I didn't even understand what she meant cuz my old vet never acted like my dog was abnormal and never treated my family different or outkasted us like that. Then we went in the back and the two vet techs who entered were extremely nervous and didn't even try to make conversation with us or the dogs. Then the vet came and she obviously knew nothing of animal behavior. She poked her head through the door and kept it there for over a minute. This scared my dogs and caused them to bark at her. I have personally worked at Southwest Wildlife and worked closely with bobcats, coyotes, mountain lions, wolves, and also domestic dogs and cats. And the most important thing I learned while working there for over a year was to take control of the situation, not to show fear, and take the time for the animals to feel comfortable with you. The vet techs and vet herself obviously did not know anything about animal behavior and acted very inappropriately. The vet techs made me muzzle my dog myself and then she yanked and dragged him in the back room. It was awful and I feel so bad for my dogs torment. After it was over the vet told me to drug my dog next time and gave me a prescription for it ridiculous. Like I said in the beginning my dog is very nervous at the vet but that was it I have NEVER had a problem until VCA. I will now drive an hour to my old vet rather than going anywhere near this place again. Dogs are not stupid and remember situations like this and now its my job to break him from this memory. Thanks but no thanks VCA!
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