I wish I could give this place more stars. The Decor was romantic. Great for a date. But I was there with my mom. So I was not looking for that. We were sat.... and waited... and waited... and waited.....and waited... no server... no water... no drinks.. Someone said something quickly as they walked by... We waited and waited.. Eventually the guy who sat us who I assume was one of the managers maybe even the owner... said has anyone been to see you yet? NO. Hold on.
Eventually she did show up with the excuse that another server did not show so she was overwhelmed.
Yeah I don't care. I want to be in the restaurant business and in any business your going to have times when people do not show up. You cannot use that as an excuse to justify slow service to the waiter. The mark of a good team and a good staff is one that can band together to cover the slack of a missing team mate. The customer should never know you are a man down.
By the time she finally came to our table the table that was sat after ours was already giving their drink/appetizer order.
The bread we got was a couple of slices from what I honestly have to doubt was truly homemade. The food itself was mediocre. I honestly could have probably made better pasta at home using prego. I am sorry but it is true. Nothing stood out as being unique about it.
Apparently this place is different from the one that is located in Macedonia.
I hope so.I am sorry I just cannot support a place that has this poor service. Call-offs happen, people walk-out, people quit...If your not prepared you shouldn't be in the service industry.
A restaurant is so hard to succeed in. Not only do you need to have good food but also good service. The two things that are genuinely hard to succeed at.